Frequently Asked Questions
Everything you need to know about shopping at British Grocery.
Do you ship your British food products internationally?
Yes, we ship our authentic British groceries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do you ensure the freshness of perishable items?
We use specialized temperature-controlled packaging and thermal liners for chilled goods. We also prioritize express shipping methods to ensure your items arrive in peak condition.
What happens if my order is damaged during transit?
We take great care in packing, but if your items arrive damaged, please contact our support team within 48 hours of delivery with photos of the package for a full refund or replacement.
Are all your products sourced directly from the UK?
Absolutely. Every product in our store is 100% authentic and sourced directly from reputable suppliers and brands within the United Kingdom.
How can I track the status of my grocery delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to follow your parcel's journey in real-time.
Do you accommodate bulk orders for events or cafes?
Yes, we offer bulk purchasing options for many of our most popular items. Please reach out to our wholesale department via the contact form for a custom quote.