Returns & Exchanges

At British Grocery, we want you to enjoy every bite of your favorite UK treats, but due to the perishable nature of food items, returns are generally limited to damaged or incorrect products. Please notify us within 48 hours of delivery if there is an issue with your order so we can make it right.

Return Process

• 1.
  Document the Issue

  Take clear photographs of any damaged packaging, expired items, or incorrect products received to assist with our verification process.

• 2.
  Contact Support

  Email our customer service team with your order number and the photos of the items in question to initiate a claim.

• 3.
  Review Process

  Our quality control team will review your request within 2 business days to determine eligibility for a refund or replacement.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a replacement shipment at no additional cost.